Terms and conditions of use

Please read these terms carefully before using this site. By using this site, you agree to these terms of use.If you do not agree to these terms of use, please do not use this site. In these terms and conditions, "we" "us" and "our" refers to ArrowWraps.com.au (A division of Twenty Fingers). Your access to use this website and use of information including purchasing our products and services is subject to the following terms and conditions.

This site and its contents are subject to copyright and other intellectual property rights whether registered or unregistered.

ALL DESIGNS, PHOTOGRAPHS AND IMAGES ON THIS WEBSITE ARE PROTECTED BY AUSTRALIAN AND INTERNATIONAL COPYRIGHT LAWS.
(Australian Copyright ACT 1968, U.S. - Australia Free Trade Agreement & International copyright agreements)

All copyrights, product names, trade names, trademarks, slogans, and/or designs depicted on this website are proprietary marks of their respective owners.

The owner of any trademark, service mark, logo or copyrighted material has the exclusive right to use and reproduce such material. You therefore cannot reproduce any unlicensed trademarks, service marks, logos or copyrighted material onto printed materials and merchandise via the service offered through this website.

You may not distribute, modify, copy, transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use content without written permission.

We reserve the right to ammend this notice at any time and your use of this website following any ammendments will represent your agreement to be bound by these amendments.

You are prohibited from using this site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.  Twenty Fingers will fully cooperate with any law enforcement authorities or any court order requesting or directing Twenty Fingers to disclose the identity of anyone posting or transmitting any such information or materials.

You are prohibited from using this site to advertise or perform any commercial solicitation.

Registered Users

In order to gain full access to our products and services on this website, you must become a registered user. All registration details provided must be true and accurate at the time of registration and your registration details will need to be updated from time to time when these change.

A password will be required on registration. If you forget your password we will provide you with a new one and once you have logged back in to your account, you can change this password.

We reserve the right to cancel and terminate any registered user at any time if these terms and conditions are breached. Our products and services can be used by registered users or guests worldwide.

All registered users can at anytime request us to cancel their registration. All registered users can also request us to delete their registered information at any time and we will no longer store or keep any information relating to that user.

Please refer to our Privacy Policy in relation to collecting and storing registered users details and information.

Guest Users

Guest Users are still able to purchase our products and services on this website.  Your contact details such as name, address, email address and phone number are required in order to ship out products purchased on this website. Notifications of order confirmation, payment and delivery will be sent via email. All contact details are not stored or kept on this website.

Please refer to our Privacy Policy in relation to collecting and storing registered users details and information.

Products and Services

Our products and services are provided to adults over the age of eighteen (18) years. Purchasing through this website you acknowledge that you are the age of 18 years and over.  All persons under the age of 18 may use this website only with the consent of and under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use. If you are the parent or legal guardian agreeing to the Terms of Use on behalf of a person under the age of 18, you agree that you are fully responsible for use of this website by that person, including any financial charges that the person may incur through use of this website.

A majority of our products are made to order, all of our printed products are also made to order. We strongly advise to carefully check your order and that all the information is correct. Once the order has been accepted and the goods have been printed we cannot exchange or accept returns. We do not offer refunds or replace items for change of mind purchases.

Once an order is placed and paid for in full, we instantly make preparations to fullfill this order. We allow a two (2) business day turnaround for all orders (except 4Life Wrist Slings) to be completed and shipped out. However, we aim to complete and ship all orders out within one (1) business day. We strive for a fast turn around and post out items every business day of the week. (Monday to Friday, unless otherwise stated).

4Life Wrist Slings may take up to four (4) business days to complete and ship out. (Until further notice)

Payments & Pricing

All prices are in Australian Dollars AUD.

ArrowWraps.com.au (a division of TwentyFingers), only accepts payment via PayPal or Direct Bank Deposit.

We accept payment via Paypal for all International and Australian orders.

PayPal

We use the payment security of PayPal. Registered users will need a PayPal account in order to arrange payments within this website.

Please visit the PayPal website in order to create your PayPal account.

We will not request, require or accept credit card or bank details from registered users or guests to accept any payments.

Direct Bank Deposit

Payments via Direct Bank Deposit are for Australian orders only.

Direct Bank Deposit payments are required to be made within 3 business days.

Orders will not be shipped untill full payment has been received.

We do not accept payments made by Cheque, Money Order or cash transactions unless otherwise stated.

We reserve the right to ammend these prices at any time and are subject to change without notice. 

Shipping and Postage

Australia Wide

We use Australia Post for all of our shipping Australia wide.

We use the Priority Post, Registered Post & Express Post services within Australia Only. (For more information please read our Shipping & Delivery statement)

Packaging and postage is an additional charge, calculated at time of purchase. Shipping costs are based on the size and weight of the item and is calculated based on the price structure of Austalia Post. These costs are subject to change at any time.

Shipping costs cover the packaging, envelope, satchel, bubble wrap, cardboard, sticky tape, packing material and time it takes to prepare and pack your item.

If in the event our postage costs have exceeded the price for shipping and handling, we will return the difference back to the customer.

Free shipping for orders over $100 Australia Wide only. Must have an Australian address. Regular mail with signature on delivery.

International Post

All orders are shipped via Australia Post Air Mail.
All International orders are shipped via Registered Post or Pack & Track International.

Registered Post - Proof of posting and signature on delivery for international letters & parcels from 500g - 1kg. Delivery is estimated to be within 3-10 Business days.

International Tracking - Tracks your parcel throughout its journey. Delivery is estimated to be within 3-10 Business days.

Please be aware some countries charge Customs Fees or Import Duties on items purchased internationally. These fees and charges are the customer's responsibility and beyond our control.

Providing the correct address

In most cases missing or undelivered items are caused by an incorrect address. Providing the wrong address is the sole responsibility of the buyer.

We or the postal company cannot be held responsible for missing items due to an incorrect address. Ensure to update your registration details when these change.

Undelivered & Lost items in transit

We take extra care in packing and sending all orders promptly. Once the item/s have been shipped out it is the responsibllity of the shipping company to see through delivery. We cannot be held responsible for lost or undelivered items as delivery and delivery times is out of our hands. We strongly recommend choosing a Registered Delivery method to ensure your item/s reach their intended destination.

All items are shipped within two (2) Business Days of receiving cleared payment. However, we aim for a one (1) business day turnaround.

(Please allow extra time for large volume orders)

Links

Establishing or maintaining a link from another website to this website without the prior express written consent of ArrowWraps.com.au (a division of TwentyFingers) is strictly prohibited. Displaying this website or any content contained in this website without our permission is also strictly prohibited.

Colours

We have tried to display the products on this website, including the colours of products accurately. Because the colours you see depend on your computer monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Due to differences in computer monitors, there may be variations in color between the actual product and your screen display.

Returns & Refunds

* In the event of any unforeseen errors made by us such as incorrect size, colour, design and quantity shipped out to the buyer. We will endeavour to quickly rectify and resolve our error by correcting the size, colour, design and quantity at our expense. However we need the + of the buyer to return (ship) the incorrect size, colour, design (item/s) back to us. We will reimburse the cost of shipping to the buyer in the case of this event only. In most cases we will send the correct item to the buyer with a stamped, self addressed envelope for the return of the incorrect item. (applies to all arrow wraps only)

In the case of this event all returns are to be made within 7 days of delivery of item/s.

Item/s must be in the original condition as it was shipped out (re-saleable) and sent back to us the same way it was delivered.

In the case of any refunds these will be returned via the same method as the payment was made.
(eg. Paid via PayPal - Return payment via PayPal).

All of our printed products are made to order so we strongly advise to carefully check your order and that all the information is correct. Once the order has been accepted and the goods have been printed we cannot exchange or accept returns. We do not offer refunds or replace items for change of mind purchases.

Privacy Policy

We are committed to protecting our customers' privacy and security. This Privacy Policy explains what personal information we collect about you, with whom we share it, and how you [the user of the Service] can direct us not to share certain information with certain parties. "Personal Information" refers to information such as name and email address that can be used to identify an individual. You should read this Privacy Policy in its entirety.

Information we collect

We may collect the following information about you, which may include non-public personal information:

  • Information that you provide us in the course of using the Service, such as your name, address, email address, telephone number(s) and date of birth.
  • Information that we indirectly obtain from you, such as information about the device, hardware and software you use when accessing the Service, your IP address, the pages you access on this website.

We may also use "cookies" to track your use of our website. A cookie is a small data file that is placed on your computer to remember your preferences when you return to the website. You are free to decline these cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie may include your email address in addition to non-personally identifiable information.

Why we collect information

We collect information for the following purposes:
  • To process your transactions
  • To verify your identity
  • To collect payment for your use of the Service
  • To comply with applicable laws, regulations, and rules, such as those relating to "know-your-customer"
  • To contact you by telephone, text (SMS) messages or email (electronic mail)

In an effort to make our products and services as easy to use as possible, we only require the basic information to be able to fulfill your service requests. Arrow Wraps.com.au (A Division of Twenty Fingers) accepts payments through Direct Bank Deposit and PayPal only.

We will not ask, in any way, to provide credit card or debit card details. We do not store or have access to any registered users credit card details. 

Arrow Wraps.com.au (a division of Twenty Fingers) does not disclose, sell, swap or trade any information of our registered users to anyone or any third parties.

However, Arrow Wraps.com.au (a division of Twenty Fingers) may be required by law to comply and disclose such information requested by a regulatory or legal authority in the event of investigative legal matters.

Revisions to Terms

ArrowWraps.com.au (a division of TwentyFingers), may at any time, and without notice, revise these Terms and Conditions by ammending this page. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions.

Disclaimer

We make all reasonable efforts to provide accurate and complete information on this website, however pricing and typographical errors may occur or information may be out of date. There may be information, including product information, their availability, or their prices that may be inaccurate or incomplete. We regret any inconvenience to you.


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